The rules and guidelines governing your use of the Kantivo Platform
Last Updated: February 24, 2026
The Short Version:
These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", "User", or "Customer") and BizBooks LLC ("we", "us", "our", or "Company"), a limited liability company organized under the laws of the Commonwealth of Virginia, governing your access to and use of the Kantivo Platform ("Platform", "Service") located at kantivo.io and all related subdomains, APIs, and services.
Please read these Terms carefully before using the Platform. By creating an account, accessing, or using any part of the Platform, you agree to be bound by these Terms.
By accessing or using the Kantivo Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated herein by reference.
If you are using the Platform on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. In such case, "you" and "your" refer to both you individually and the organization you represent.
If you do not agree to these Terms, you must not access or use the Platform.
We reserve the right to update or modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the Platform at least 30 days before taking effect. Your continued use of the Platform after changes become effective constitutes acceptance of the revised Terms.
The Kantivo Platform is a cloud-based Software as a Service (SaaS) application that provides:
The Kantivo Platform is entirely cloud-hosted. All data is stored on our secure cloud infrastructure, not on your local computer. This is distinct from our desktop accounting application (Kantivo App), which stores data locally.
To use the Platform, you must create an account by providing accurate and complete information, including:
You are responsible for:
You must be at least 16 years of age to create an account. By registering, you represent that you meet this age requirement.
The Platform supports multi-user organizations. The account creator becomes the organization owner with full administrative privileges. Organization owners may invite additional users and assign roles (admin, partner, sales rep) with varying levels of access and permissions.
New accounts receive a 14-day free trial with access to Growth-tier features. No credit card is required to start a trial. At the end of the trial period, you must select a paid plan to continue using the Platform. If you do not subscribe, your account will be deactivated but your data will be retained for 90 days.
The Platform offers three subscription tiers:
Starter — $49/month
Growth — $149/month
Scale — Custom Pricing
We reserve the right to modify pricing with at least 30 days' notice. Price changes will take effect at the start of your next billing cycle.
Subscription fees are generally non-refundable. However, if you cancel within the first 14 days of a new paid subscription (not including the free trial period), you may request a full refund by contacting support@kantivo.io. Refund requests after 14 days will be reviewed on a case-by-case basis at our sole discretion.
You may upgrade or downgrade your subscription tier at any time through the Platform. Upgrades take effect immediately, and you will be charged a prorated amount for the remainder of your current billing cycle. Downgrades take effect at the start of the next billing cycle. If you downgrade to a tier with lower limits and your current usage exceeds those limits, you may need to reduce your usage before the change takes effect.
The Kantivo Platform includes a partner program with three partner tiers:
Participation in the partner program is governed by a separate Partner Agreement that provides detailed terms regarding:
By joining the partner program, you agree to the Partner Agreement in addition to these Terms. In the event of a conflict between the Partner Agreement and these Terms, the Partner Agreement shall govern with respect to partner-specific matters.
Commission payouts are processed via Stripe Connect. Partners must maintain an active Stripe Connect account to receive payouts. We are not responsible for delays or failures caused by Stripe or your financial institution.
You agree to:
You agree NOT to:
We reserve the right to investigate and take appropriate action against violations of these Terms, including but not limited to suspending or terminating your account, removing content, reporting illegal activity to law enforcement, and withholding any pending commissions or payouts.
You own your data. All customer data, subscription records, partner information, and other content you create, upload, or manage through the Platform ("Your Data") remains your property. We claim no ownership rights over Your Data.
By using the Platform, you grant us a limited, non-exclusive, worldwide license to host, process, display, and transmit Your Data solely for the purpose of providing the Platform services to you. This license terminates when your account is closed and your data is deleted.
You may export Your Data at any time through the Platform's export features or by contacting support@kantivo.io. We will provide Your Data in a standard, machine-readable format (CSV or JSON).
We take the security of Your Data seriously. Our data protection practices are described in detail in our Privacy Policy. We implement industry-standard security measures including encryption at rest and in transit, regular backups, and access controls.
We may create aggregated, anonymized, or de-identified data derived from Your Data ("Aggregated Data"). Aggregated Data does not identify you or any individual and may be used by us for any purpose, including product improvement, research, and analytics.
The Platform, including all software, code, design, text, graphics, logos, icons, images, and the selection and arrangement thereof, is the exclusive property of BizBooks LLC and is protected by United States and international copyright, trademark, and other intellectual property laws.
The Kantivo name, Kantivo logo, and all related names, logos, product and service names, designs, and slogans are trademarks of BizBooks LLC. You may not use these marks without our prior written permission.
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your internal business purposes during your subscription period.
If you provide us with suggestions, ideas, feedback, or recommendations regarding the Platform ("Feedback"), you grant us an unrestricted, irrevocable, perpetual, royalty-free license to use, modify, and incorporate such Feedback into the Platform or any other product or service without obligation or compensation to you.
API access is available to subscribers on the Growth and Scale tiers. API keys are issued per organization and must be kept confidential. You are responsible for all activity that occurs using your API keys.
API usage is subject to rate limits that vary by subscription tier. Current rate limits are published in our API documentation. We reserve the right to modify rate limits with reasonable notice. Exceeding rate limits may result in temporary throttling or suspension of API access.
While we strive for high availability, we do not guarantee uninterrupted API access. Scheduled maintenance windows will be communicated in advance when possible. We are not liable for any losses resulting from API downtime or changes to API endpoints.
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BIZBOOKS LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR:
These limitations apply regardless of the legal theory on which the claim is based, whether in contract, tort (including negligence), strict liability, or otherwise, even if we have been advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.
You agree to defend, indemnify, and hold harmless BizBooks LLC, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
We will provide you with prompt written notice of any such claim and will cooperate with your defense. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you.
We may suspend or terminate your account immediately, without prior notice, if:
Upon termination, all rights and licenses granted to you under these Terms will immediately cease. Sections that by their nature should survive termination (including but not limited to Sections 6, 7, 9, 10, 12, and 13) shall survive.
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, United States of America, without regard to its conflict of law provisions.
Any legal action or proceeding arising under or relating to these Terms shall be brought exclusively in the state or federal courts located in the Commonwealth of Virginia, and you consent to the personal jurisdiction and venue of such courts.
Before filing a formal claim, you agree to attempt to resolve any dispute informally by contacting us at legal@kantivo.io. We will attempt to resolve the dispute within 30 days. Most disputes can be resolved quickly and amicably through direct communication.
If informal resolution fails, any remaining dispute shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in the Commonwealth of Virginia. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If for any reason a claim proceeds in court rather than through arbitration, you waive any right to a jury trial.
Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. A waiver of any term shall be effective only if in writing and signed by an authorized representative of BizBooks LLC.
You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. Any attempted assignment in violation of this section shall be void.
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the Platform at least 30 days before they take effect. Non-material changes (such as clarifications or formatting) may be made without notice. Your continued use of the Platform after any modification constitutes acceptance of the updated Terms.
These Terms, together with the Privacy Policy and any applicable Partner Agreement, constitute the entire agreement between you and BizBooks LLC regarding your use of the Platform. These Terms supersede all prior and contemporaneous agreements, proposals, and representations, whether written or oral, regarding the Platform.
Neither party shall be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of governmental authorities, fire, flood, pandemics, power outages, internet disruptions, or failures of third-party services (including Stripe).
All notices to BizBooks LLC must be sent to legal@kantivo.io. Notices to you will be sent to the email address associated with your account. Notices are deemed received when sent via email.
The section headings in these Terms are for convenience only and have no legal or contractual effect.
If you have questions about these Terms of Service:
Legal Inquiries
BizBooks LLC
Commonwealth of Virginia
Email: legal@kantivo.io
General Support
Email: support@kantivo.io
Related Documents:
Questions? Email legal@kantivo.io
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